Clarity over clutter. Answers first — no searching, no guessing.
Find your package fast
Check your inbox for the shipping confirmation email — it arrives right after dispatch. That message includes a tracking link or number, wherever the carrier supports it.
Fix your address before it ships
Contact us immediately if your shipping address is wrong. We can update it only if your order hasn’t shipped yet. Once packed or dispatched, no changes are possible.
Get a refund for damaged or wrong items
Email us within 30 days of delivery if what you received doesn’t match your order — or if it arrived damaged or defective.
Within 30 days, please send us:
• Your order number
• Product name or item code
• Clear photos showing the issue
• A short description of what’s wrong
We’ll review and process your case per our Return Policy.
Change or cancel an order? Act quickly.
Orders move fast through our system. Modifications aren’t possible once submitted — so double-check everything before checkout ends.
Wait for restocks — not guesses
Out-of-stock items may return when inventory is replenished. Turn on restock notifications to be alerted the moment they’re back.
Apply a missed discount — right away
If you forgot your code at checkout, email us as soon as possible with your order number and the discount code. We’ll review your request and assist where available.
Still stuck? Email cs@cozywarmnook.com with your order number — we’ll reply within 24 hours.
