We cover returns for manufacturing or fulfillment issues — here’s how it works.
We cover manufacturing defects and fulfillment errors
COZYWARMNOOK handles returns when the issue stems from our responsibility. This includes damaged items, defective zippers, tears, material defects, significant color discrepancies, or substantial differences between what you received and what was shown in the product description or images on our website.
You’re responsible for condition, shipping, and documentation
You’ll need to return items in original, unworn condition. If your return is due to selecting an incorrect size or color, or because you no longer want the item — and there’s no product issue — you’ll cover the return shipping cost. You must also ensure your order number is clearly associated with the return package. We recommend using a shipping service that provides tracking information.
We require contact before return shipment
You’ll need to contact customer service first. Provide your order number and a clear description of the issue or reason for return. Photos may be requested to support your request. No return address is published — all returns begin with an email to cs@cozywarmnook.com.
